Returns & Exchanges

At Mozaico, we stand behind the craftsmanship of our hand-cut mosaic art and offer a 30-day money-back guarantee to ensure your complete satisfaction. If your custom artwork doesn't perfectly suit your home, we are committed to making the return or exchange process as seamless as possible.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and photos of the mosaic to receive a Return Merchandise Authorization (RMA).

2

Pack with Care

Securely place the mosaic in its original protective packaging, ensuring all stone tesserae are shielded to prevent damage during transit.

3

Ship the Artwork

Affix the provided shipping label to your package and drop it off at an authorized carrier location; we recommend retaining your tracking number for peace of mind.

4

Inspection and Refund

Once our artisans inspect the returned piece for quality assurance, we will process your full refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing